Shipping Policy

Atlas Vape
12284 County Road 42
Tecumseh, Ontario N8N 2M1
Phone: 226-739-5040
Email: atlasvape@outlook.com

Last Updated: February 2026

1. Age Restriction – 19+

Atlas Vape sells vaping products intended for adults only.

You must be 19 years of age or older to purchase from our website. By placing an order, you confirm that you are at least 19 years old.

We reserve the right to:

• Request government-issued photo ID for age verification

• Cancel and refund any order where age cannot be verified

• Refuse shipment if valid ID is not provided

All shipments may require Adult Signature (19+) upon delivery.

2. Where We Ship

We currently ship to:

• Ontario

• Select Canadian provinces where legally permitted

We do not ship internationally.

We reserve the right to refuse shipment to locations where vaping product delivery is restricted by local regulations.

3. Processing Time

Orders are processed within:

• 1–2 business days (Monday–Friday, excluding holidays)

Orders placed after business hours or on weekends will be processed the next business day.

You will receive a confirmation email once your order has shipped.

4. Shipping Methods & Delivery Times

Estimated delivery times after shipment:

• Ontario: 1–3 business days

• Other eligible provinces: 2–5 business days

Delivery times are estimates and may vary due to:

• Carrier delays

• Weather conditions

• High-volume periods

Atlas Vape is not responsible for carrier delays once the order has been handed to the shipping provider.

5. Shipping Rates

Shipping rates are calculated at checkout based on:

• Delivery location

• Order size/weight

• Carrier rates

Free shipping promotions may be offered at our discretion and may be modified or removed at any time.

6. Adult Signature Requirement

To comply with provincial regulations:

• Orders may require 19+ adult signature upon delivery

• Government photo ID may be required by the carrier

If delivery is attempted and no eligible adult is available:

• The package may be held at a pickup location

• Re-delivery fees may apply

7. Incorrect Address / Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If a package is returned due to:

• Incorrect address

• Refused delivery

• Failure to provide ID

The customer may be responsible for additional shipping charges.

8. Lost or Damaged Packages

If your package arrives damaged:

1. Take clear photos immediately.

2. Contact us within 48 hours at atlasvape@outlook.com.

If a package is marked delivered but not received:

• Contact the carrier first.

• Then contact Atlas Vape so we can assist with a claim.

We are not responsible for stolen packages after confirmed delivery.

9. Returns & Exchanges on Shipped Orders

Due to health and safety regulations, we do not accept returns on:

• Opened vaping devices

• E-liquids

• Disposable products

• Pods or cartridges

If you receive a defective product, contact us within 48 hours of delivery for review and possible exchange.

All return approvals are at the sole discretion of Atlas Vape.

10. Order Cancellations

Orders may be cancelled before shipment only.

Once an order has shipped, it cannot be cancelled and must follow our return eligibility guidelines.

11. Compliance

Atlas Vape complies with:

• Federal Tobacco and Vaping Products Act (Canada)

• Ontario vaping and retail regulations

We reserve the right to update this Shipping Policy at any time without notice.